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FENSA (Company No. 03058561)

Fensa is a competent persons scheme, it was the first to be established when the government requested the industry “self certify” that the windows and doors are installed in accordance with the building regulations.

Although many people have heard of Fensa, they often incorrectly think it’s a quality mark, it isn’t. Fensa is only concerned with building regulation compliance; it guarantees that installations are in accordance with the building regulation requirements; it is not a QUALITY standard, nor does it regulate QUALITY other than compliance with standards.

Created in 2002, over 7 million Fensa certificates have been issued, and more than 28% of UK households of England and Wales, have used the services of a FENSA registered installer.

Originally set up on 19th May 1995 as a GGF subsidiary, “WISA” changed its name to “GGF help lines”, before becoming the industries most recognised regulatory body.

It may be a surprise to learn, but anyone can start a window company and use Fensa as their compliance method. They may not have had any fitting experience, your windows may be the first they have installed, so again it is worth understanding when they were established, and what training the fitters have had.

In the event that you have complaints and the company has chosen not to join a trade association, you may find trading standards helpful, their details are www.tradingstandards.gov.uk or Consumer Direct on 08454 040506.

Fensa registered installers, declare that the work they’ve done, was in accordance with what they are required to provide in the building regulations. Every year a percentage of their installations get checked, so that Fensa can be happy that building regulation compliance has in fact been complied with.

Any company that fails the inspection can expect, higher frequency of inspections and ultimately could be expelled.

However Fensa won’t get involved with poor quality workmanship, only building regulation compliance issues.

Ask if the installer is also a member of other trade bodies, like the Glass and Glazing Federation, the British Plastic Association, British Woodworking Association, an ombudsman scheme, or if they belong to a national network that provide additional protection.

Many companies claim to be Fensa registered, lots aren’t, ask for their Fensa certificate number and verify them or check them direct atwww.fensa.org.uk