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Privacy Policy


DoubleGlazingCompanies.com Limited ("We") are committed to protecting and respecting your privacy. We want to provide a safe and secure user experience.

This Privacy Policy, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. 

This document is intended to be read together with our together with our Acceptable Use Policy

·         If you are a user, with our Terms of Use ; or

·         If you have a Member’s Agreement, with our Member's Terms of Use. 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. 

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is DoubleGlazingCompanies.com Limited of 75 Springfield Road, Chelmsford, Essex, CM2 6JB.



1.1     We may collect and process the following data about you:

(a)            Information that you provide by filling in forms on our site doubleglazingcompanies.com (“our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.

(b)            If you contact us, we may keep a record of that correspondence.

(c)            We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them 

(d)            Details of any documentation or information requested from third parties using our site.

(e)            Details of any transactions you carry out through our site and of the fulfilment of your orders.

(f)              Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. 

1.2     In order to make sure that we do not keep your personal data for longer than is necessary, we will undertake periodic reviews.



2.1     We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

2.2     For the same reason, we may obtain information about your general internet usage by using cookies. Cookies are small files which are stored on the hard drive of your computer. Cookies are currently utilised to remember username and password options for users. They help us to improve our site and to deliver a better and more personalised service. They enable us:

(a)            To estimate our audience size and usage pattern;

(b)            To store information about your preferences, and so allow us to customise our site according to your individual interests;

(c)            To speed up your searches; and

(d)            To recognise you when you return to our site.

2.3     You have the option to refuse to accept cookies by modifying your browser’s settings. However, if you refuse cookies, you may be unable to access certain parts of our site.

 2.4     Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

 2.5     Please note that our advertisers and the sites operated by the businesses listed on our site may also use cookies, over which we have no control.



3.1     All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

3.2     Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.



4.1     We use information held about you in the following ways:

(a)            To ensure that content from our site is presented in the most effective manner for you and for your computer;

(b)            To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;  

(c)            To carry out our obligations arising from any contracts entered into between you and us; 

(d)            To allow you to participate in interactive features of our service, when you choose to do so;

(e)            To communicate with you and notify you about changes to our service; and

(f)              Where you have requested information or documentation from a third party, to communicate that request to the third party.



5.1     If you choose to submit a user profile, you acknowledge that you are making information available to the businesses registered on this site as well as other visitors to this site. We cannot control, and will not be responsible for controlling, their use of your personal data. 

5.2     If you believe that a business is misusing your personal data, you should contact that business. You should also contact us immediately at info@doubleglazingcompanies.com. We may, at our sole discretion, choose to take action against that business, if they are in breach of the terms of the applicable agreement between us and that business.

5.3     We may provide our Members with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day).

5.4     We may disclose your personal information to third parties:

(a)            In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

(b)            If DoubleGlazingCompanies.com Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. 

(c)            If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of UseMember's Terms of Use and other agreements; or to protect the rights, property, or safety of DoubleGlazingCompanies.com Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


6.       YOUR RIGHTS

 6.1     We would like to keep you updated by phone, e-mail or SMS of other products and services which we feel may be of interest to you. We may use your data, or permit selected third parties to use your data, to provide you with information about products and services.

6.2     We will only contact you by electronic means (e-mail or SMS) for direct marketing purposes if you have consented to this.

6.3     If you do not agree to us contacting you in any other way (including by post or telephone) with information about products and services which we feel may be of interest to you, you may “opt out” of such communications by ticking the relevant box situated on the form on which we collect your data (e.g. the Registration Form) 

6.4     If you do not agree to us passing your information to third parties for marketing purposes, you can indicate this by checking certain boxes on the forms we use to collect your data. This may mean that we are no longer able to provide you with access to certain features of our site. 

6.5     Additionally, You can exercise your right to prevent us from processing your personal data and passing your information to third parties for marketing purposes at any time by contacting us atinfo@doubleglazingcompanies.com This may mean that we are no longer able to provide you with access to certain features of our site.  

6.6     Our site may, from time to time, contain links to and from the websites of businesses, our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites. 



 The Act gives you the right to access information which we hold about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you would like to request a copy of your personal data, please contact us at info@doubleglazingcompanies.com . 



Our Privacy Policy may be changed at any time. Any changes which we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. If you continue to use our site you will be deemed to have accepted any changes, so please check this page regularly.


9        CONTACT

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed toinfo@doubleglazingcompanies.com.